Refund Policy
Since OilPaintingTechniques.com is offering
non-tangible irrevocable goods we do not issue refunds once the order is
accomplished and the product is sent. As a customer you are responsible for
understanding this upon purchasing any item at our site. Please note that our
bonuses are offered on behalf of our respected partners and are not an issue for
a refund or chargeback.
However, we realize that exceptional
circumstance can take place with regard to the character of the product we
supply.
Therefore, we DO honor requests for the
refund on the following reasons:
- non-delivery of the product: due to some mailing
issues of your e-mail provider or your own mail server you might not receive a
delivery e-mail from us. In this case we recommend contacting us for
assistance. Claims for non-delivery must be submitted to our Billing
department in writing within 7 days from the order placing date. Otherwise the
product will be considered received and downloaded;
- download and unzipping issues: it may happen so
that you are having problems while downloading the product or its unzipping.
Claims regarding such issues must be submitted to our Technical Support
department. If you do not properly contact us during this period, you agree
that we may construe silence as a successful download of the product with no
further right of redress or refund for a "download issue" reason. Failure to
receive assistance for downloading or unzipping within 3 days may result in a
refund decline;
- major defects: although all the products are
thoroughly tested before release, unexpected errors may occur. Such issues
must be submitted for our Technical Support Team's approval. We keep the right
to rectify the error or defect within 72 hours. If any deficiency is approved
and we fail to correct it within 72 hours from the date of the initial
complaint letter or any other notification provided by a Customer, the refund
will be issued to the customer in full without any compensations or
reimbursements. OR, at customer's choice, replacement of the product of
the same or around the same value can be offered;
- product not-as-described: such issues should be
reported to our Technical Support Department within 7 days from the date of
the purchase. Clear evidence must be provided proving that the purchased
product is not as it is described on the website. Complaints which are based
merely on the customer's false expectations or wishes are not honored.
Please note that we do not bear any responsibility
and therefore we do not satisfy any refund/return/exchange requests based on
incompatibility of our products with some third-party software (plug-ins,
add-ons, modules, search engines, scripts, extensions etc) other than those
which are specified as compatible in a description available on the preview page
of each product. We don't guarantee that our products are fully compatible with
any third-party programs and we do not provide support for third-party
applications.
Our Technical Support Team is always eager to assist
you and deliver highly professional support in a timely manner. Thank you for
purchasing our products.
|
